Content Reporting and Takedown Policy

Version 1.0 — effective [EFFECTIVE DATE]

Chip Collective publishes photographs and catalogue information contributed by its members. We require members to upload only photographs they took themselves, but with member-contributed content mistakes happen. This policy explains how to tell us about content that infringes your rights or does not belong on the Site, and what we do when you do.

We act on valid reports. You do not need a lawyer to make one.

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1. What you can report

• Copyright — a photograph on the Site is yours, or a chip design, artwork, or promotional image you own the rights in has been reproduced.
• Trademark — a name, logo, or mark you own is being used in a way that goes beyond identifying a catalogued item.
• Privacy — you appear in a photograph, or an image or entry exposes personal information about you.
• Accuracy — a catalogue entry or image is wrong, misattributed, or misleading.
• Conduct — content that is offensive, abusive, or otherwise breaks our Terms of Service.

2. How to report

Signed-in members: use the report control on any chip or casino image. Choose a reason and add detail if you want to. It reaches our administrators immediately.

Anyone else, and all formal rights complaints: email [TAKEDOWN EMAIL] with the information in section 3.

Copyright complaints under US law (DMCA): send your notice to our designated agent —

[AGENT NAME] [ENTITY NAME] [ADDRESS] [TAKEDOWN EMAIL]

3. What your report needs to contain

For any report, tell us:

1. Which content. The page address, and enough to identify the specific image or entry. Screenshots help.
2. What is wrong, in your own words.
3. How to reach you — name and email address.

If you are claiming an infringement of your rights, also tell us:

4. What right you hold and what you own — for example, "I took this photograph on 12 March 2019 and have never licensed it", or "I am the registered proprietor of this trademark". A link to your original publication is the single most useful thing you can send.
5. A statement that you believe in good faith that the use is not authorised by you, your agent, or the law.
6. A statement that the information in your notice is accurate, and — under penalty of perjury — that you are the rights owner or authorised to act for them.
7. Your signature, physical or electronic.

Items 4 to 7 are what US law requires of a copyright notice. A report missing them is still read and still acted on where the position is clear; the formalities matter most when a complaint is contested.

4. What we do

Within 2 business days we acknowledge your report.

Within 5 business days of a complete report we investigate and act. In practice:

• Where a rights complaint is clear, we remove or hide the content immediately, often before the investigation finishes. We would rather take down a photograph and restore it than leave an infringing one up while we deliberate.
• We tell the member who uploaded it what was removed and why, and pass on your complaint — including your name and the substance of what you sent us, which US law requires when we act on a copyright notice. If you would rather your contact details were not passed on, say so and we will consider it, but understand it may limit what we can do.
• For accuracy and quality reports, we correct the entry, ask the contributor to, or leave it with a note explaining the dispute.

We keep a record of every report and what we did about it, so that a pattern of complaints about one member is visible.

5. If your content was removed and you think we were wrong

If we removed something you uploaded and you believe you did have the right to publish it, write to [TAKEDOWN EMAIL] with a counter-notice containing:

1. identification of what was removed and where it was;
2. a statement, under penalty of perjury, that you believe in good faith it was removed as a result of mistake or misidentification;
3. your name, address, and telephone number; and
4. a statement that you consent to the jurisdiction of the courts where you live, or of England and Wales, and that you will accept service from the person who complained.

We pass your counter-notice to the original complainant. If they do not tell us within 10 to 14 business days that they have started legal proceedings, we may restore the content.

Filing a counter-notice you know to be false carries legal consequences. So does filing a takedown notice you know to be false — under US law a person who knowingly misrepresents that material is infringing is liable for the resulting costs and damages, and we will support a member who is targeted that way.

6. Repeat infringers

We record infringement findings against the member who uploaded the content. A member who repeatedly uploads material they do not have the right to publish will have their account terminated, and we will not restore it. Uploading in bulk from other collectors' sites, dealer listings, or auction archives is treated as a first-and-final matter, not as a series of individual mistakes.

7. About casino marks and chip designs

Casino names, logos, and chip artwork belong to their owners. They appear on the Site to identify and document the chips that collectors hold, in the same way a stamp or coin catalogue depicts what it lists. We are not affiliated with, endorsed by, or sponsored by any casino, operator, or manufacturer.

If you represent a rights holder and object to a depiction, we would genuinely rather hear from you than not. Write to [TAKEDOWN EMAIL] and we will engage with it. In our experience most concerns are about something specific — a particular image, a use that looks like endorsement — and are resolved quickly once identified.

8. Abuse of this process

Reports made to harass a member, to suppress accurate catalogue information, or to assert rights the reporter knows they do not hold are a breach of our Terms of Service. We may refuse to act on reports from a source that does this repeatedly.

9. Contact

Rights and takedowns: [TAKEDOWN EMAIL] General enquiries: [CONTACT EMAIL] [ENTITY NAME], [ADDRESS]